Professional services organization, specialized in the design, development, integration, testing/QA and support of customer multi-channel self-service applications and contact center solutions. Our consulting services have a holistic approach, integrating technologies, services, skills and experience. Certius Technologies was created in 2014 as a spin-off from a larger company specialized in engineering large TELCO grade value added platforms.

Advanced customer service applications: Interactive Voice Response,Inter-Channel contact deflections, CTI and Omni-Channel iIntegrations, Chatbots. Enhancedtechnologiesuser interfaces through the use of AI and Natural Language technologies. Certius Technologies also provides Solution implementations on different market leading customer service automation platforms

Through our services and high level of expertise, we help companies to improve customer experience and service quality, rise customer satisfaction, reduce customer service costs, enhance agent productivity and increase the company revenue. Our international focus and flexible delivery capabilities allows Certius Technologies to provide professional services seamlessly across the globe.